betm Privacy Policy

betm.cam ("betm", "we", "us", "our") operates an online gaming platform accessible at betm.cam and through associated mobile applications (collectively, the "Platform"). This Privacy Policy explains how betm collects, processes, uses, stores, discloses, and protects the personal data of players and visitors ("you", "your", "User") who access or use the Platform.

This Privacy Policy is part of your agreement with betm and should be read alongside the betm Terms & Conditions. By registering an account on the betm Platform or otherwise accessing the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

betm is committed to compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC") of the Philippines. Where betm processes data of persons in other jurisdictions, we apply equivalent protections as required by applicable law.

betm.cam is the data controller in respect of your personal data processed through the Platform. As data controller, betm determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in compliance with applicable data protection law.

betm has designated a Data Protection Officer (DPO) responsible for overseeing data protection compliance. You may contact the betm DPO with any privacy-related concerns at [email protected] with the subject line "Data Protection Officer — Privacy Query".

betm collects the following categories of personal data from users of the Platform:

betm does not intentionally collect sensitive personal information such as health data, political opinions, or biometric data beyond what is required for regulatory identity verification purposes.

betm collects personal data through the following means:

Direct Collection

• When you register an account on the betm Platform, including the information you enter in the registration form.
• When you complete KYC identity verification by submitting government-issued identification documents.
• When you make a deposit or withdrawal and provide payment account details.
• When you contact betm customer support via live chat, email, or other communication channels.
• When you respond to surveys, promotions, or competitions conducted by betm.

Automated Collection

• Through cookies, web beacons, and similar tracking technologies when you access the betm Platform (see Section 10 for details).
• Through server logs that automatically record IP addresses, device identifiers, pages accessed, and timestamps.
• Through our mobile application, which may collect device-level data with your permission.

Third-Party Sources

• From identity verification and KYC service providers where we conduct enhanced due diligence checks.
• From payment processors (GCash, PayMaya, BPI, BDO, Metrobank, and others) when processing transactions.
• From fraud prevention and anti-money laundering (AML) screening services as required under Philippine gaming regulations.

betm processes your personal data for the following purposes:

• Account creation and management: To register, maintain, and manage your betm account, including verifying your identity and age.
• Service delivery: To provide access to games, process wagers, credit winnings, and operate the betm Platform as described in the Terms & Conditions.
• Payment processing: To facilitate deposits and withdrawals through your chosen payment method and to reconcile financial transactions.
• Regulatory compliance: To fulfil our obligations under Philippine gaming regulations, including KYC, AML, and reporting requirements mandated by applicable regulatory authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeover, money laundering, and other unlawful conduct.
• Responsible gaming: To monitor player behaviour patterns for indicators of problem gambling, enforce self-exclusion requests, and administer responsible gaming tools.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with your betm account.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the performance and content of the betm Platform.
• Marketing communications: To send promotional emails, SMS, and push notifications about betm offers and updates, where you have given your consent to receive such communications.
• Legal proceedings: To establish, exercise, or defend legal claims in the event of a dispute.

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, betm relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to perform the contract between you and betm, including account registration, game play, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC requirements, AML obligations, and regulatory reporting mandated by the relevant gaming authority.
• Legitimate interests: Processing for fraud prevention, network and information security, and the improvement of betm services, where such interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications and the use of non-essential cookies, where your prior consent has been obtained. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

betm may share your personal data with the following categories of third parties:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Unionbank, and other payment service providers for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory obligations.
• Game providers: Licensed third-party game developers and live dealer studios that power games available on the betm Platform, who may process transaction data as necessary to deliver game services.
• Cloud and technology providers: Infrastructure providers (data hosting, server management, analytics) engaged by betm to support Platform operations, subject to contractual data protection obligations.
• Regulatory authorities: PAGCOR and other competent Philippine authorities where disclosure is required by law or by regulatory directive.
• Law enforcement agencies: Where betm is legally required or permitted to disclose data in connection with the investigation of fraud, money laundering, or other unlawful activity.
• Professional advisers: Legal counsel, auditors, and other professional advisers where necessary for the conduct of betm's business or the defence of legal claims.

All third parties with whom betm shares personal data are required to process that data in accordance with applicable data protection law and are subject to contractual data processing terms where required.

betm retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account and identity data: Retained for the duration of your betm account and for a minimum of five (5) years following account closure, as required for regulatory compliance and potential legal proceedings.
• Financial and transaction data: Retained for a minimum of five (5) years from the date of the transaction, in accordance with Philippine financial record-keeping requirements.
• Gaming activity data: Retained for a minimum of three (3) years for responsible gaming monitoring purposes and regulatory audit readiness.
• Customer support communications: Retained for two (2) years from the date of the last interaction unless the subject matter is subject to ongoing dispute or legal proceedings.
• Marketing consent records: Retained for the duration of your account or until you withdraw consent, plus an additional period as evidence of compliance.

Upon expiry of the applicable retention period, betm will securely delete or anonymise your personal data. Where deletion is not immediately practicable, betm will restrict access to the data pending secure disposal.

betm implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• SSL/TLS encryption for all data in transit between your device and betm servers.
• Encryption of sensitive data at rest, including financial and identity data.
• Role-based access controls limiting employee access to personal data to those with a legitimate operational need.
• Two-factor authentication options for player accounts.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent third parties.
• Intrusion detection and prevention systems monitoring the betm Platform for suspicious activity in real time.
• Staff training on data protection and information security obligations.

Despite these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you have reason to believe that your betm account has been compromised, please contact our support team immediately. betm will notify affected users and the National Privacy Commission of any data breach in accordance with the requirements of the Philippine Data Privacy Act.

betm uses cookies and similar technologies (web beacons, pixel tags, local storage) on the Platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, game history display, and login state to improve your experience.
• Analytics cookies: Used to collect aggregated, anonymised information about how players use the Platform, enabling betm to identify performance issues and improve the service. betm uses privacy-respecting analytics tools that do not share identifiable data with advertising networks.
• Security cookies: Used to support fraud detection, bot prevention, and account security features.

betm does not use third-party advertising cookies or cross-site tracking cookies. You may manage cookie preferences through your browser settings. Disabling functional or analytics cookies will not prevent you from using the Platform, but may affect some personalisation features.

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by betm:

To exercise any of your data rights, submit a written request to betm via [email protected] with the subject line "Data Rights Request". betm will acknowledge your request within 72 hours and respond substantively within 30 calendar days. Where betm cannot fulfil a request (for example, where data must be retained for regulatory compliance), we will explain the reasons in writing.

Please note that certain rights are subject to limitations under the DPA where processing is required for compliance with a legal obligation, the performance of a contract, or the establishment, exercise, or defence of legal claims.

betm employs age verification measures during account registration to prevent access by minors. Where betm discovers that personal data has been collected from a person under 21, we will immediately suspend the relevant account, delete the associated personal data to the extent permitted by regulatory requirements, and refund any deposits to the original payment method.

If you believe a minor has registered on the betm Platform, please notify us immediately at [email protected].

betm primarily stores and processes personal data on servers located within or accessible from the Philippines. In certain circumstances, data may be transferred to or processed by service providers in other jurisdictions, for example where betm uses cloud infrastructure or engages international game providers.

Where such cross-border transfers occur, betm ensures that an equivalent level of data protection is afforded to your personal data through one or more of the following safeguards:

• Transfers only to countries recognised by the National Privacy Commission as providing an adequate level of protection.
• Execution of data processing agreements incorporating standard contractual clauses or equivalent data protection terms.
• Application of betm's internal data protection standards to all entities processing data on betm's behalf.

You may request information about the specific safeguards applied to any cross-border transfer of your data by contacting betm's Data Protection Officer.

betm may send you promotional emails, SMS messages, and in-app notifications about bonuses, new games, betm Rewards programme updates, and other offers — but only where you have explicitly opted in to receive such communications during account registration or subsequently through your Account settings.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in the betm Account settings page.
• Clicking the unsubscribe link included in every betm marketing email.
• Contacting betm support at [email protected] and requesting removal from marketing lists.

Opting out of marketing communications does not affect transactional or service communications (such as deposit confirmations, withdrawal notices, and security alerts), which are sent as necessary to operate your account regardless of marketing preferences.

The betm Platform may contain links to third-party websites or services, for example payment processor portals. betm is not responsible for the privacy practices of third-party websites and does not control or endorse their content. We encourage you to review the privacy policies of any third-party services you access through the betm Platform. This Privacy Policy applies solely to data collected and processed by betm through the betm Platform.

betm reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes, we will notify registered users by email and display a prominent notice on the Platform for a reasonable period prior to the changes taking effect.

The updated Privacy Policy will be published on this page with a revised effective date. Your continued use of the betm Platform after the effective date of any update constitutes your acknowledgment of the revised Privacy Policy. If you disagree with any changes, you may close your account by contacting betm support.

This Privacy Policy was last reviewed and updated on 1 January 2026.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by betm, please contact us through the following channels:

• Data Protection Officer: [email protected] — subject line: "Data Protection Officer — Privacy Query"
• General Support: [email protected]
• Live Chat: Available 24/7 via the betm Platform

If you are not satisfied with betm's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about filing a complaint with the NPC is available through official Philippine government channels.

This Privacy Policy was last updated on 1 January 2026 and supersedes all previously published versions.